| Q: |
Is eCatLog installed on my computer?
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| A: |
No. eCatLog is not and does not have to be installed on your computer. It is a web based software application
that is installed on our state-of-the-art computer servers and available for your use over the internet. As
long as are an internet connection you can use eCatLog anywhere in the world using your login ID and password.
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| Q: |
How do I enter my products into eCatLog initially?
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| A: |
You have 3 ways to get started.
1. You can manually enter your products into eCatLog or
2. You can export the product data from current system and import using the provided tools online to electronically import the data.
3. You can use our professional services to get your initial product data into eCatLog by sending us your product data in an Excel or CSV file,
and upload all your images to a secure FTP site. Note: This is a fee based service and fees may vary based on your data size and complexity.
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| Q: |
How many buyer or customer accounts can I create?
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| A: |
eCatLog allows you to create unlimited basic buyer accounts, and they are free of charge. Since eCatLog is a B2B (Business 2 Business) software application, we encourage you to create as many basic buyer / customer accounts. This allows your buyers / customers to look at their custom catalog online.
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| Q: |
What is a basic buyer or customer accounts in eCatLog?
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| A: |
With a basic buyer / customer account your buyer / customer can view their custom catalog you create for them online. With a basic account your buyer / customer cannot send you feedback or send you an order online. If you desire your buyers / customers to send you feedback on your product and send you online orders via email, fax or EDI then you can upgrade their account to a regular buyer / customer account. By upgrading the basic account to a regular account you will now be charged for that account.
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| Q: |
Does your checkout process involve any financial transactions?
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| A: |
No. eCatLog does not process any financial transaction at checkout process. eCatLog's checkout process is simply a means of sending an order via electronic means to you. eCatLog is B2B, not B2C (Business 2 Business not Business 2 Customer).
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| Q: |
Do I have to hire additional staff to maintain eCatLog in-house?
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| A: |
No. With eCatLog you do not have to hire any additional staff, as a matter of fact you can utilize your
existing staff more effectively. From our experience the best person that would fit the eCatLog administrator
role would be your current person that maintains your product images or the person that maintains your inventory.
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| Q: |
Since eCatLog displays my product images in multiple sizes, do I have to purchase software to additionally re-size my images prior to uploading into eCatLog?
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| A: |
No. You can take one good quality picture of your product and when you upload this image into eCatLog,
eCatLog will automatically re-size your image to fit all requirements.
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| Q: |
Can I add additional fields in the eCatLog database to maintain additional information about my products?
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| A: |
Yes. You can add as many fields as your business process requires to maintain any type of data in eCatLog.
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